pub 504 Privacy Policy

This Privacy Policy ("Policy") is published by pub 504 ("pub 504", "we", "us", "our"), the operator of the online gaming and casino platform accessible at pub504.app. This Policy applies to all players, registered account holders, and visitors to the pub 504 website and any mobile-accessible versions thereof (collectively, the "Platform").

pub 504 is committed to protecting the privacy and personal data of all Filipino players and visitors. This Policy sets out what personal data pub 504 collects, why it is collected, how it is used, with whom it may be shared, and what rights you have over your data. Please read this Policy carefully alongside the pub 504 Terms & Conditions.

By registering a pub 504 account, depositing funds, or using any service on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the pub 504 Platform.

pub 504 collects personal data through several channels: at account registration, during KYC verification, through your use of the Platform, via payment processing, and through cookies and similar tracking technologies.

• Philippine mobile number (used as your primary identifier and contact);
• Username and encrypted password;
• Date of birth (to verify minimum age of 21 years as required under Philippine law);
• Full legal name and residential address (collected during KYC).

• Scanned or photographed copy of a valid Philippine government-issued photo ID (e.g., PhilSys National ID, UMID, passport, driver's licence, or voter's ID);
• Selfie or live photograph where required for identity matching;
• Proof of address documents where required for enhanced due diligence.

• GCash mobile number and account reference associated with deposits and withdrawals;
• PayMaya/Maya account reference, BPI, BDO, Metrobank, or UnionBank account details (as applicable to your chosen payment method);
• Transaction history including deposit amounts, withdrawal amounts, dates, and processing status;
• pub 504 wallet balance and bonus credit balances.

• IP address and approximate geolocation at time of login;
• Device type, operating system, and browser type and version;
• Session duration, pages visited, games played, and betting history on the pub 504 Platform;
• Login timestamps and any failed authentication attempts.

• Content of communications between you and pub 504 support (SMS, email, live chat transcripts);
• Survey responses and player feedback submitted to pub 504.

pub 504 uses the personal data described above for the following purposes:

• Account management: To create and maintain your pub 504 account, authenticate your identity at login, and administer your player profile;
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to comply with PAGCOR anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• Payment processing: To process deposits to and withdrawals from your pub 504 wallet via GCash, Maya, and Philippine bank transfer services;
• Game and service provision: To provide access to pub 504 Casino games, live dealer tables, bingo rooms, and all other Platform services;
• Promotions and bonuses: To assess your eligibility for, and administer, welcome bonuses, loyalty rewards, and ongoing promotional offers;
• Responsible gaming: To monitor gaming patterns for signs of problem gambling behaviour and to enforce responsible gaming tools including deposit limits, cool-off periods, and self-exclusion;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other financial crimes;
• Regulatory compliance: To meet pub 504's legal and regulatory obligations under Philippine law and PAGCOR requirements, including transaction reporting;
• Platform improvement: To analyse usage patterns and player feedback to improve pub 504's games, interface, and services;
• Customer support: To respond to player queries, complaints, and support requests submitted to the pub 504 support team;
• Marketing communications: To send promotional SMS messages to your registered Philippine mobile number regarding pub 504 offers — only where you have opted in and subject to your right to opt out at any time.

pub 504 processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing required to perform the agreement between you and pub 504, including account management, game provision, and payment processing;
• Legal obligation: Processing required for pub 504 to comply with PAGCOR regulations, AML/KYC obligations, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement;
• Consent: Processing for optional marketing communications, where you have provided specific, informed consent and retain the right to withdraw consent at any time.

pub 504 does not sell, rent, or trade your personal data to third parties. pub 504 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, and their respective processing partners — solely for the purpose of executing your deposit and withdrawal transactions;
• Identity verification providers: Third-party KYC and AML screening services contracted by pub 504 to assist in age and identity verification for Philippine player accounts;
• Game software providers: Licensed game studios (such as Pragmatic Play, PG Soft, Evolution Gaming) whose game servers process bet data necessary for game play — these providers are contractually bound by data protection obligations;
• Regulatory authorities: PAGCOR and Philippine law enforcement agencies, where pub 504 is legally required to disclose data (e.g., in response to an official AML investigation or court order);
• IT infrastructure and hosting providers: Cloud hosting and content delivery partners operating pub 504's technical infrastructure, bound by strict data processing agreements;
• Professional advisors: Legal counsel, accountants, and auditors engaged by pub 504, subject to professional confidentiality obligations.

All third parties with whom pub 504 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

pub 504 processes payment data through licensed Philippine payment service providers. pub 504 does not store full bank account numbers, credit card details, or complete GCash/Maya account credentials on its own servers. Payment credentials are transmitted directly to the relevant payment provider via encrypted channels.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained by pub 504 as required by Philippine AML regulations and PAGCOR record-keeping requirements. These records may be retained for up to five (5) years following the closure of your account.

All financial transactions on pub 504 are denominated in Philippine Peso (PHP). pub 504 does not accept or hold foreign currency deposits.

Cookies are small text files placed on your device when you visit pub 504. pub 504 uses cookies and similar technologies (local storage, session tokens) to operate the Platform, remember your preferences, maintain your login session, and analyse Platform usage.

• Strictly necessary cookies: Required for core Platform functionality — login sessions, wallet balance display, game loading. These cannot be disabled;
• Functional cookies: Remember your language preference and game lobby view settings;
• Analytics cookies: Used by pub 504's internal analytics to understand game popularity and player navigation patterns. No personal betting data is shared with third-party analytics services;
• Security cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts.

You may decline non-essential cookies via your browser settings. Note that disabling functional cookies may affect your pub 504 user experience.

pub 504 retains personal data for as long as your account is active and for a period following account closure as required by law and regulation:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR AML regulations;
• Transaction records: Retained for five (5) years following the transaction date;
• Support communications: Retained for two (2) years following resolution of the relevant query;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for evidentiary purposes;
• Technical logs: Retained for twelve (12) months for security and fraud investigation purposes.

Where retention is no longer legally required, pub 504 will securely delete or anonymise personal data.

pub 504 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pub 504 servers;
• Encryption of sensitive data fields at rest in pub 504's databases;
• Access controls limiting data access to authorised pub 504 personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• SMS OTP-based two-factor authentication for new-device logins;
• Automated login attempt monitoring and account lockout on suspicious activity.

Despite these measures, no data transmission over the internet is completely secure. pub 504 cannot guarantee the absolute security of data transmitted to the Platform. You are responsible for maintaining the confidentiality of your login credentials.

As a player on the pub 504 Platform, you have the following rights with respect to your personal data under Philippine data protection law:

• Right to access: Request a copy of the personal data pub 504 holds about you;
• Right to correction: Request correction of inaccurate or incomplete personal data in your pub 504 account;
• Right to erasure: Request deletion of your personal data, subject to pub 504's legal retention obligations. Data that must be retained for regulatory compliance cannot be deleted prior to the applicable retention period;
• Right to object: Object to the processing of your personal data for marketing purposes. You may opt out of promotional SMS at any time by contacting pub 504 support;
• Right to data portability: Request a machine-readable export of your pub 504 account data and transaction history;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the pub 504 Data Privacy team at [email protected]. pub 504 will respond to verified data rights requests within thirty (30) calendar days.

pub 504 does not knowingly collect personal data from individuals under the age of 21 years. The pub 504 Platform is strictly restricted to adults aged 21 and above in compliance with PAGCOR's minimum age requirements for all casino and online gambling activities in the Philippines.

If pub 504 becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, the data will be securely deleted to the extent not required for regulatory reporting, and any funds held will be dealt with in accordance with applicable Philippine law. If you believe a minor may have accessed the Platform using your account, contact pub 504 support immediately at [email protected].

The pub 504 Platform does not contain links to third-party websites for commercial or advertising purposes. Game content is delivered by licensed software providers directly within the pub 504 Platform environment. pub 504 is not responsible for the privacy practices or content of any external websites that you may access independently.

pub 504 may update this Privacy Policy from time to time to reflect changes in data practices, applicable law, or PAGCOR regulatory requirements. Material changes to this Policy will be communicated to registered players via SMS to the registered Philippine mobile number, with at least seven (7) days' notice before the changes take effect, except where immediate amendment is required by law.

Your continued use of the pub 504 Platform after the effective date of any updated Policy constitutes acceptance of the revised terms. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

For all privacy-related queries, data rights requests, or concerns about how pub 504 handles your personal data, please contact the pub 504 Data Privacy team:

• Email: [email protected]
• Response time: pub 504 aims to acknowledge all privacy queries within 48 hours and provide a substantive response within 30 calendar days.
• Support Hours: Daily, 8:00 AM – 12:00 AM (midnight) Philippine Standard Time (PHT / UTC+8)

If you are unsatisfied with pub 504's response to a data privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), the regulatory authority responsible for enforcement of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).