pub 504 Frequently Asked Questions

To register at pub 504, click the Sign Up button on the homepage and provide your Philippine mobile number, a username, and a password. You'll receive a one-time PIN (OTP) via SMS to verify your number. Once confirmed, your pub 504 account is active and you can make your first deposit using GCash, PayMaya, or a Philippine bank transfer.

The minimum age to register and play at pub 504 is 21 years old. This is a strict requirement set by PAGCOR — the Philippine Amusement and Gaming Corporation — for all casino and online gambling activities in the Philippines. pub 504 verifies player age during the KYC process and will immediately close any account found to belong to a player under 21.

pub 504 accepts any valid Philippine government-issued photo ID for KYC verification: PhilSys National ID, UMID, passport, driver's licence, or voter's ID. Simply upload a clear scan or photo of your ID through your account dashboard. In some cases, pub 504 may also request a selfie for identity matching. KYC is required before your first withdrawal can be processed.

No. pub 504 strictly allows one account per person, per household, and per device. Duplicate accounts are prohibited under pub 504's Terms and Conditions. If duplicate accounts are detected, pub 504 reserves the right to close all associated accounts, void bonuses, and withhold winnings generated through the duplicate. If you've forgotten your login, use the account recovery option instead of registering again.

On the pub 504 login page, click "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent to your number via SMS. Enter the OTP on the reset page, then set a new password. If you no longer have access to your registered mobile number, contact pub 504 support at [email protected] to initiate a manual account recovery with identity verification.

To close your pub 504 account, contact player support at [email protected] with your registered mobile number and a written request. Any remaining real-money balance will be returned to your verified payment method within 10 business days, subject to KYC clearance. Note that bonus credits are forfeited upon voluntary closure. If you're closing due to a gambling concern, consider self-exclusion instead — it provides stronger long-term protection.

Log in to your pub 504 account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱50), and confirm. You'll be redirected to the GCash payment flow where you authorise the transaction using your GCash PIN or biometric. Funds are credited to your pub 504 wallet almost instantly once GCash confirms the payment.

The minimum deposit at pub 504 is ₱50 for GCash and PayMaya/Maya transactions. For bank transfers via BPI, BDO, Metrobank, or UnionBank, the minimum deposit is ₱100. All pub 504 deposits are denominated in Philippine Peso (PHP). pub 504 does not charge any deposit processing fees, though your own bank or e-wallet provider may apply their standard transaction charges.

GCash withdrawals at pub 504 for fully verified accounts are typically processed within 10 minutes during business hours (8:00 AM to midnight PHT). Peak periods — particularly weekend evenings — may occasionally extend processing to 30–60 minutes. Bank transfer withdrawals via BPI, BDO, Metrobank, or UnionBank take 1–3 business days. pub 504 recommends completing KYC verification before requesting your first withdrawal to avoid delays.

The minimum withdrawal at pub 504 is ₱100. Withdrawals are processed to the same payment method used for your most recent deposit where technically possible — GCash to GCash, BDO to BDO, and so on. There is no maximum single withdrawal amount for fully verified accounts, though very large withdrawals may be subject to an additional identity check before processing is approved.

pub 504 does not charge its own withdrawal fees. However, your payment provider — GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank — may apply their standard transaction fees depending on the type of transfer. pub 504 recommends checking your e-wallet or bank's current fee schedule. For GCash and Maya users, peer-to-peer transfers are typically free up to monthly limits.

Yes. pub 504 accepts deposits and withdrawals via PayMaya (now rebranded as Maya), one of the most widely used e-wallets among Filipino players. The process is the same as GCash — select Maya on the pub 504 deposit page, enter your amount, and authorise via your Maya app. Minimum deposit is ₱50. Transactions are credited almost instantly once Maya confirms the payment.

pub 504 offers 600+ slot titles from leading providers popular with Filipino players, including JILI slots, Pragmatic Play, PG Soft, and Spadegaming. JILI titles like Fortune Gems, Boxing King, and Super Ace are among the most played by pub 504 members. The pub 504 slot lobby is fully mobile-optimised, so you can spin on any Android or iOS device without needing to download a separate app.

pub 504's non-live slots and table games use certified Random Number Generator (RNG) technology from licensed software providers. The RNG ensures each spin, card draw, or dice roll is statistically independent and cannot be predicted or manipulated. Live dealer games use physical cards and equipment under certified studio conditions streamed in real time. pub 504 does not alter game outcomes.

RTP (Return to Player) is the theoretical percentage of wagered money a slot returns to players over millions of spins. At pub 504, most JILI and Pragmatic Play slots have RTP rates between 96% and 97.5%. This means for every ₱100 wagered over time, roughly ₱96–₱97.50 is returned. RTP is a long-term statistical average, not a guarantee of winnings in a single session.

Yes. pub 504 is fully optimised for mobile play on both Android and iOS. Simply open pub504.app in your mobile browser — Chrome on Android or Safari on iPhone work best. No app download is required. The pub 504 game lobby, wallet, deposit, and withdrawal functions all work seamlessly on mobile, making it convenient for Filipino players on the go in Manila, Cebu, Davao, or anywhere with a data connection.

pub 504's live casino section, powered by Evolution Gaming and other certified studios, includes Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo — all streamed in HD with real dealers. Dragon Tiger is especially popular with Filipino players because of its fast pace and simple bet structure. EVO Live tables run 24/7, so you can play at any time from any part of the Philippines.

pub 504 offers a welcome bonus to newly registered players on their first deposit. The bonus is credited to your pub 504 wallet automatically after your qualifying first deposit is confirmed. Welcome bonus details — including the percentage match, minimum deposit threshold, and maximum bonus cap — are published on the pub 504 promotions page and may be updated periodically. Always check current terms before depositing.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a certain number of times before the bonus — and any winnings from it — can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawal. pub 504 publishes the wagering requirement clearly in each bonus offer's terms. Wagers on different games may contribute at different rates.

Yes. All pub 504 bonuses have a validity period stated in their specific terms — typically 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met within the validity period, the bonus credits and any associated winnings are automatically removed from your account. pub 504 does not send advance expiry reminders, so check the bonus terms when you claim each offer.

pub 504 rewards regular players through an ongoing loyalty programme. As you wager on eligible pub 504 games, you accumulate points that can be redeemed for bonus credits or cashback rewards. Higher-volume players are invited to pub 504's VIP tiers, which offer enhanced reload bonuses, priority withdrawal processing, and a dedicated account manager. Details on the current loyalty structure are available in the pub 504 promotions section after you log in.

No — bonus winnings at pub 504 can only be withdrawn after the associated wagering requirement is fully met within the bonus validity period. Until then, the bonus balance and winnings are held as "restricted" funds in your wallet. Once the wagering requirement is cleared, the funds convert to withdrawable real-money balance and you can cash out to GCash, Maya, or your Philippine bank account with no restriction.

pub 504 operates in alignment with the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body that regulates all casino and online gambling activities in the Philippines. pub 504 complies with PAGCOR's requirements on player age verification (21+), anti-money laundering (AML), KYC identification, and responsible gaming standards across its platform.

Log in to your pub 504 account and navigate to the Responsible Gaming section of your account settings. From there, you can set a daily, weekly, or monthly deposit limit in PHP. Once a limit is set, it takes effect immediately for reductions. If you wish to increase a limit, pub 504 applies a 72-hour cooling period before the increase activates — a safety measure to prevent impulsive decisions.

Yes. Self-exclusion is available to all pub 504 players. To self-exclude, contact pub 504 support at [email protected] with your registered mobile number and a request to activate self-exclusion. Choose a period of 6 months, 1 year, 3 years, or indefinite. Your account is locked within 24 hours, you're removed from all marketing, and any real-money balance is returned to your verified payment method. Self-exclusion cannot be reversed early.

If gambling is causing you financial stress, anxiety, or relationship problems, pub 504 encourages you to act early. Use the pub 504 Responsible Gaming tools: set deposit limits, take a cool-off period, or activate self-exclusion by contacting [email protected]. Speak honestly with a trusted family member or friend. pub 504 also encourages players to consult PAGCOR's responsible gaming resources and, if needed, seek professional mental health support available across the Philippines.

pub 504 player support is available daily from 8:00 AM to midnight (Philippine Standard Time). You can reach the team at [email protected]. pub 504 aims to respond to all email queries within 24 hours. For urgent issues — such as unauthorised account access or an immediate self-exclusion request — state "URGENT" in your subject line and the pub 504 support team will prioritise your message.